We want you to feel confident in your purchase. This policy operates in addition to your rights under Australian Consumer Law.

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Change of Mind

We offer exchange or store credit for change-of-mind purchases provided:

• Request is made within 7 days of delivery.

• Item is unworn and in original packaging.

• Item shows no signs of wear, perfume, lotions or damage.

• Proof of purchase is provided.

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Change-of-mind returns are not eligible for refunds.

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Faulty Items

If your piece has a manufacturing fault, please contact us within 7 days of receiving your order, including photographs and your order number.

If confirmed, we will offer a repair, replacement, or refund in accordance with Australian Consumer Law.

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Natural Stone Variation

Each gemstone is natural and unique. Variations in colour, inclusions and pattern are part of their beauty and are not considered faults.

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General Wear & Care

We do not accept returns for damage caused by:

• Water, chemicals or improper care.

• Accidental breakage.

• Normal wear and tear.

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Please refer to our Jewellery Care Guide to preserve your piece.

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To request a return, please email:

info@lanii.com.au